Incognito delivers automated service orchestration and assurance to enhance network efficiency and customer experience
Vancouver, Canada – Incognito Software Systems Inc., a leading global provider of broadband service orchestration software solutions for digital service providers, announces that Enable, provider of ultra-fast fibre broadband for greater Christchurch, has selected its next-gen broadband OSS solutions to deliver a more efficient, customer-centric network powered by automated service orchestration and assurance. By leveraging Incognito’s solutions, Enable can introduce closed-loop processes to reduce the time-to-market for new fibre products and deliver a quality subscriber experience.
As a growing network provider for fibre (FTTH) services, Enable was seeking support for the roll-out and expansion of their next-gen, multi-vendor network. They needed to implement a reliable and robust orchestration platform allowing them to efficiently launch and scale ultra-fast broadband services across their network, reduce the need for manual processes, and maintain a comprehensive view of network and service performance.
By adopting Incognito’s Service Activation Center (SAC) to deliver automated service activation, fulfillment, and order management, Enable will benefit from closed-loop operations to enable B2B2C service provisioning using standards-based APIs. Enable is also leveraging the industry awarded Digital Experience (DX) platform to orchestrate voice services on next-gen network equipment, as well as monitor and manage ONT devices with real-time KPI analytics and diagnostics.
Incognito’s solutions offer autonomous closed-loop operational processes that deliver the following benefits:
Enable is well-positioned for strategic growth. “Incognito’s solutions provide the security, stability, and efficiency we need to deliver an exceptional network to our customers across the greater Christchurch community.” said Johnathan Eele, Chief Executive Officer at Enable
"We are pleased to be working with Enable as a strategic partner in their continuing quest to innovate, smash boundaries, and improve the customer experience as part of their rollout of ultra-fast fibre broadband services," said Pete Koat, Chief Operating Officer at Incognito. "Automating the provisioning and orchestration processes ensures less manual work, while the proactive solution ensures fewer customer calls are made during the customer lifecycle. We are proud to work together with Enable to achieve their goals through increased efficiency and reduced costs to drive industry leading broadband services in their community."
The Incognito Service Activation Center (SAC) is an industry flagship solution used around the world by premier telecommunications and broadband service providers. The modular platform automates orchestration and service activation while streamlining back-end processes to reduce operational costs. The award winning Digital Experience Solution (DX) is a unified and secure platform that features TR-069 Auto Configuration Server and TR-369 User Services Platform support to monitor and manage endpoint devices over any network. It allows state-of-the-art management of customer premise equipment (CPE) with Broadband Forum-compliant and other open management protocols across FTTH, CBRS, FWA, and other access networks. To learn more about Incognito's suite of orchestration solutions, visit www.incognito.com/solutions/.