Careers At Enable

  • Customer Care Manager

    Why Enable?


    As a locally owned business, we aim to reflect the wider diverse community that we serve. At Enable, inclusion and diversity are at the centre of what we do, and one of our four core values is to ‘Show the Love’. It determines the way we think, who we employ and how we work together and with our community. We encourage our people to bring their authentic selves to work, creating a safe, inclusive and innovative environment for our people and our customers.

     

    Enable would be nothing without the passion our people have for the work we do. We believe in empowering our team and giving them the tools, they need to ‘Smash Boundaries’ and create new outcomes that delight our customers. So, why would you want to become an Enable person? We’re working on some great initiatives for our community, but we also look after our people too.

     

    Enable is a living wage employer and offers a benefits package including a fibre broadband allowance, wellbeing and sustainability allowance and an extra day off per year to attend volunteer days, for your birthday or just to relax! We believe our people do their best work where, when and how it suits them, so our flexible working arrangements are as flexible as they can get.

     

    Alongside our owners, the Christchurch City Council, we are committed to being net carbon neutral in our operations by 2030. We also want to operate our business in a sustainable way so future generations can continue to thrive. Our office is rated a green star 5 and we’re investing in smarter tools and systems to
    reduce our waste and resource consumption.

     

    We enjoy every moment that we spend ‘Connecting our Community with Unlimited Opportunity’.

     

    Enable Fibre broadband allows people to connect like never before, and here at Enable we don’t just believe in connecting people with the world online – we believe in connecting with the people of our community. We are committed to helping make Christchurch a better place for our community to connect, live, work and do business. We strive to be customer-led, understanding the unique needs of our customers and wider community, ‘keeping it simple and fresh’, and working together to deliver experiences that delight, and build trust – after all, here at Enable we ‘own the experience’.

     

    Purpose of this Role
    The Enable business is undergoing significant transformation as it moves from Build and Connect to Operate and maintain business with customers at the forefront of everything we do under the mantra of “service second to none”.

     

    The Customer Care Manager is a key member of the Operations team within our business and is at the heart of our customer operations, they are responsible for leading a team of Customer Advocates as we transform to a 24/7 one stop shop ensuring consistent, efficient, and high levels of customer service in the management of customer enquiries and requests, whether they be Fulfil, Assurance or general enquires, all in supporting effective delivery of Broadband products and services over our fibre network. Enable recognises that customers are the heart of our business, and this role reflects those ongoing relationships both internal and external to ensure we are forever delighting the customer and holding true to our values.

     The full position description can be viewed here.

  • Network Planner

    Why Enable?
    As a locally owned business, we aim to reflect the wider diverse community that we serve. At Enable, inclusion and diversity are at the centre of what we do, and one of our four core values is to ‘Show the Love’. It determines the way we think, who we employ and how we work together and with our community. We encourage our people to bring their authentic selves to work, creating a safe, inclusive and innovative environment for our people and our customers.

     

    Enable would be nothing without the passion our people have for the work we do. We believe in empowering our team and giving them the tools, they need to ‘Smash Boundaries’ and create new outcomes that delight our customers. So, why would you want to become an Enable person? We’re working on some great initiatives for our community, but we also look after our people too.

     

    Enable is a living wage employer and offers a benefits package including a fibre broadband allowance, wellbeing and sustainability allowance and an extra day off per year to attend volunteer days, for your birthday or just to relax! We believe our people do their best work where, when and how it suits them, so our flexible working arrangements are as flexible as they can get.

     

    Alongside our owners, the Christchurch City Council, we are committed to being net carbon neutral in our operations by 2030. We also want to operate our business in a sustainable way so future generations can continue to thrive. Our office is rated a green star 5 and we’re investing in smarter tools and systems to reduce our waste and resource consumption.

     

    We enjoy every moment that we spend ‘Connecting our Community with Unlimited Opportunity’.

     

    Enable Fibre broadband allows people to connect like never before, and here at Enable we don’t just believe in connecting people with the world online – we believe in connecting with the people of our community. We are committed to helping make Christchurch a better place for our community to connect, live, work and do business. We strive to be customer-led, understanding the unique needs of our customers and wider community, ‘keeping it simple and fresh’, and working together to deliver experiences that delight, and build trust – after all, here at Enable we ‘own the experience’.

     

    Purpose of this Role
    To carry out Enable’s role to provide a network planning and investment function and oversight of the Asset Management Plans to ensure proper, effective and efficient network operation and ensuring service performance is fit for purpose meeting customers’ expectations.

     

    To define, track and control network expansion, diversity and capacity projects to ensure service capability meets demands of customers at agreed performance levels.

    The full position description can be viewed here

  • Delivery Specialist

    Why Enable?
    As a locally owned business, we aim to reflect the wider diverse community that we serve. At Enable, inclusion and diversity are at the centre of what we do, and one of our four core values is to ‘Show the Love’. It determines the way we think, who we employ and how we work together and with our community. We encourage our people to bring their authentic selves to work, creating a safe, inclusive and innovative environment for our people and our customers.

     

    Enable would be nothing without the passion our people have for the work we do. We believe in empowering our team and giving them the tools, they need to ‘Smash Boundaries’ and create new outcomes that delight our customers. So, why would you want to become an Enable person? We’re working on some great
    initiatives for our community, but we also look after our people too.

     

    Enable is a living wage employer and offers a benefits package including a fibre broadband allowance, wellbeing and sustainability allowance and an extra day off per year to attend volunteer days, for your birthday or just to relax! We believe our people do their best work where, when and how it suits them, so our flexible working arrangements are as flexible as they can get.

     

    Alongside our owners, the Christchurch City Council, we are committed to being net carbon neutral in our operations by 2030. We also want to operate our business in a sustainable way so future generations can continue to thrive. Our office is rated a green star 5 and we’re investing in smarter tools and systems to reduce our waste and resource consumption.

     

    We enjoy every moment that we spend ‘Connecting our Community with Unlimited Opportunity’.

     

    Enable Fibre broadband allows people to connect like never before, and here at Enable we don’t just believe in connecting people with the world online – we believe in connecting with the people of our community. We are committed to helping make Christchurch a better place for our community to connect, live, work and do business. We strive to be customer-led, understanding the unique needs of our customers and wider community, ‘keeping it simple and fresh’, and working together to deliver experiences that delight, and build trust – after all, here at Enable we ‘own the experience’.

     

    Purpose of this Role
    The primary focus is to establish and implement the network designs optimising network utilisation in accordance with
    standards and subsequent recording, including:

     

    • Liaising with internal Project Manager, Sales & Marketing, Network Operations, Developers and Councils to
      design the network including any Greenfields areas
    • Forward thinking capacity management and identification
    • Creation of applicable documentation
    • Creation Bill of Materials and estimate costing for projects
    • Managing workloads efficiently
    • Cost control
    • Records management
    • Operational guidance on L0/L1 network
    • Minor works project management - Life cycle management of tasks from inception to completion
    • Asset management across the network

     The full position description can be viewed here

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Chris Gant

Network Services Manager

Chris has been with Enable since 2011 and is responsible for working with our connection partners to improve the quality and efficiency of installing our network to homes and businesses, and regularly interacts with a range of stakeholders.

The role requires an extensive technical background in the telecommunication network sector, as well as good communication skills and the ability to complete tasks on time. With over 35 years’ industry experience, and having completed training to an advanced trade level, Chris continues his personal development by completing certification courses as technology develops.

“I enjoy being part of busy team, providing solutions to a range of requests, and liaising with various parties throughout the business.”

We're currently at Alert Level One and connecting all customers with added safety precautions.