Network outages

There are currently no widespread outages on our network.

If you are experiencing a service disruption, please report this to your Internet Service Provider who will log a fault with us.

Sometimes, issues with your internet connection can be resolved with an equipment reboot. We recommend trying the following steps:

Turn off your fibre box (also known as your Optical Network Terminal, ONT)
Turn off your modem
Turn on your fibre box - wait until the power light and the PON light are green
Turn on your modem

If issues persist, please contact your Internet Service Provider.

We're upgrading our network

From early 2025 onwards, we’ll be upgrading our network infrastructure. During this period, you may experience a brief, one-off interruption as we migrate your service to the new hardware.

Read more at enable.net.nz/about-enable/our-network/future-proofing

If you have any questions or you've experienced a fault, please contact your internet service provider.