Network outages

There are currently no outages on our network.

We'll post an alert on our website and our Facebook page if we experience an outage on our fibre network.

If you believe there's an outage that we're not aware of, please report this to your internet service provider so they can log the fault with us.

Sometimes issues with your internet connection can be resolved with an equipment reboot. We recommend trying the following steps:

• Turn off your fibre box (also known as the Optical Network Terminal, or ONT).
• Turn off your modem.
• Turn your fibre box back on and wait until both the Power and PON (Passive Optical Network) lights are green.
• Turn your modem back on.

If issues persist, please contact your Internet Service Provider.