Enable is prepared for the unfolding events of COVID-19 and reassure you that we understand many people in our community depend on a reliable, fast fibre broadband connection to stay connected, keep a business operating or to work from home.
It’s important that business owners know that Enable is a lifeline utility and essential service provider, and our business will remain open throughout the COVID-19 Alert Level 4 lockdown period.
Enable’s preparedness to support your business fibre broadband service
We have been working for several weeks to ensure our business is ready for a community-wide lockdown. Our business continuity plans have been activated and we have moved our business to a working from home model – in support of our key priority of keeping our community and our people safe. We can operate all functions of our organisation under this new model with added safety precautions.
We are fully focused on continuity of service and are actively monitoring our network performance and will prioritise fault repairs during this time.
We know many essential businesses will continue to operate during this period – and we will prioritise any required support for your fibre broadband service and new service requests.
Increased working from home and Enable’s network capacity
We have plenty of network capacity in place – so we want to reassure you that your employees will be able to use their fibre broadband connection at home as much as they need to stay connected with your business.
Our fibre broadband services are designed to handle multiple people using their broadband at the same time at home.
We have also compiled our recommendations for what we think a “home office” set-up should require here – you may like to share this with your people, to help them prepare for working from home.
Continuing fibre broadband connections – to support those working from home
A significant number of customers have contacted Enable to check if their fibre connection will go ahead and there has been a spike in interest in connecting to fibre broadband on Enable’s website.
We need to support our community to play their role in stopping the spread of COVID-19 by staying at home – and a fast, reliable fibre broadband connection is a big part of this.
With this need in mind, we will continue to connect customers and will do so in a safe way –meaning your employees are still able to order Enable fibre broadband and get connected in time, so that they’re on a reliable connection at their residence. .
Our technicians have multiple added controls in place to protect themselves and our community when entering a private property to complete work – including hand sanitisation practices, physical distancing rules and additional protective equipment if required.
More information on these steps are available here.
We recommend you remind any of your people who may want to upgrade their broadband service to fibre, to do so now by contacting their internet services provider.
Thank you for your support,
The Enable team.