Free Standard Residential Installation Offer - terms and conditions

Whether you are eligible for our free Standard Residential Installation Offer (which is in place until 31 December 2027) will depend on whether we need to do any work to connect your property to our network. You can tell this by looking at the address checker on the Enable website (at www.enable.net.nz). We have provided a summary in the table below.

Message in address checker (at www.enable.net.nz).

Eligibility for Free Standard Residential Installation Offer

"Fibre broadband is available and right at your boundary. We just need to bring it inside your home with a free* fibre installation."

Enable will install fibre broadband at your property for free* on the basis that it meets the Standard Residential Installations criteria below.

“Fibre is available in your area – but there is work needed to bring it to your property (and this may have a cost)”

Enable need to assess the installation work required to bring fibre to your property. This will determine if any cost applies, or if you qualify for a free* install.

Please register your interest with your preferred Internet Service Provider. They’ll send us your request, and we’ll be in touch.

“Good news! Fibre broadband is already installed inside this property”

You do not require the Free Standard Residential Installation as your property is already connected.

Standard Residential Installations

Our Free Standard Residential Installation Offer is available to standard residential properties that have not been previously connected to fibre broadband and meet the following criteria:

A standard installation includes a maximum of 200 metres of network from the street to the ETP on your outside wall. If the distance from the street to the ETP is more than 200 metres, you may need to contribute to the cost of installation. Check with your internet provider.
Use of an installation method other than the method proposed, moving our equipment once it has been installed, and completing installation work after the initial installation may incur charges. Please also note some internet providers may charge a connection fee.

A Standard Residential Installation includes:

Bringing fibre from the fibre access point at your property boundary with the street (for some properties this is marked with our Enable marker) to the outside wall of your home using the most appropriate of our installation methods, see the installation process here;
Reinstating all surfaces on a “like-for-like” basis (i.e. concrete where concrete has been used, grass seed where grass has been used and asphalt where asphalt has been used). Enable does not guarantee to match surface finish (e.g., colour, texture or pattern) and reinstatement will be limited to the area where the trench has been dug;
Installing the external termination point (ETP) on the outside wall of your home; and
Running a fibre cable from the location of the ETP to where an Enable or third-party Optical Network Terminal (ONT) will be installed inside your home. Where we install an Enable ONT, the standard residential installation also includes
- - Installing the ONT inside your home at a location agreed with you;
  - Connecting your internet provider’s modem (if applicable);
  - The interception of home wiring (if required); and
  - Testing the service to ensure it’s up and running.

Non-Standard Residential Installations

A standard residential property is usually where there is a single home at an address. It will have an allocated fibre access point at the property boundary which has not been connected to fibre before.

Non-standard properties include those without an available fibre access point, second connections, large complexes, subdivisions, or addresses flagged on the Enable address checker as needing extra work. In these cases, a contribution may be required.

Your Internet Provider will send us your order enquiry, and we’ll confirm if your property is non-standard and if your home installation will involve a cost.